Options Technology
Technical Support Engineer
Rockville · On-site · Full-time · Posted Sep 30, 2026
- Experience
- 1–2 years’ experience in a similar on-site technical support role within financial services.
- Education
- Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).
About the job
Provides on-site technical support for a client’s Options trading systems and technology infrastructure, maintaining operations and resolving incidents.
What you'll do
- Serve as the client’s primary technical contact and provide on-site support.
- Monitor system health, perform maintenance, and diagnose or resolve technical issues, escalating complex problems as needed.
- Respond to incidents and service requests within SLAs; support system enhancements, upgrades, testing, and deployment.
What they ask for
- Bachelor’s degree in computer science, IT, or a related field, or equivalent experience.
- Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment, and AV troubleshooting.
- Strong troubleshooting and diagnostic skills, with clear communication and client relationship skills.
- Ability to adapt to a fast-paced environment and changing priorities.
Nice to have
- CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certification.
- Project management skills and experience managing workload independently.
Tools
Microsoft 365, Azure, Endpoint Management, Device Deployment
Model-written summary · the original posting is authoritative