OptiSigns
SaaS Customer Helpdesk Specialist
Houston, Texas · Full-time · Posted Dec 5, 2024
- Experience
- Early-career professionals; no specific years stated.
About the job
Supports digital signage customers through product demonstrations, onboarding, technical troubleshooting, and relationship management.
What you'll do
- Demonstrate the product and onboard customers.
- Troubleshoot A/V, embedded-system, and other technical issues.
- Manage customer interactions using CRMs and ticketing systems, and help customers make project investment decisions.
What they ask for
- In-depth knowledge of A/V and embedded systems, including hardware and software integration.
- Ability to diagnose and resolve A/V and embedded-system issues.
- Good understanding of Raspberry Pi and other embedded hardware and software.
- Strong customer service, communication, and problem-solving skills.
Nice to have
- Familiarity with digital signage technology, A/V systems, CRMs, or ticketing systems; willingness to learn these is also stated.
- Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems.
Tools
Windows, Android, Raspberry Pi, Linux, CRMs, ticketing systems
Model-written summary · the original posting is authoritative