Oscar Health
Manager, Process Improvement
$118K–$154K
New York, New York, United States · Manager · Full-time · Posted Oct 16, 2026
- Experience
- 4+ years of health insurance operations experience; 3+ years in data software, end-to-end project management, workflow design and improvement, and process improvement methodologies.
- Education
- Bachelor's degree or 4+ years of commensurate experience.
About the job
Leads cross-functional efforts to identify, redesign, and implement operational processes that improve service delivery and efficiency across health insurance operations.
What you'll do
- Identify operational challenges and implement solutions with insurance operations leaders; guide process improvement projects using measured outcomes.
- Map, assess, and redesign workflows, then support implementation using continuous improvement methods and operational frameworks.
- Create requirements documents, process maps, standard operating procedures, and policy documents to clarify what is being built and why.
What they ask for
- Bachelor's degree or 4+ years of commensurate experience.
- 4+ years in health insurance operations, including claims processing, utilization management, or call center operations.
- 3+ years using data software such as Excel, SQL, Python, or other data analytics tools.
- 3+ years each in end-to-end project management, workflow design and improvement, and process improvement methodologies such as Lean Six Sigma.
Nice to have
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Lean Six Sigma Green Belt certification or higher.
Pay
$117,576 - $154,318 per year (base salary)
Tools
Excel, SQL, Python, Lean Six Sigma, Product Requirements Documents (PRDs)
AI focus
The posting describes Oscar's AI guidelines for candidate use and recruiting support, but does not specify AI work for this role.
Model-written summary · the original posting is authoritative