Osmo
Manager, Customer Success & Manufacturing Readiness
$113K–$150K
Elizabeth, NJ · Hybrid · Manager · Full-time · Posted Jun 29, 2026
- Experience
- 8+ years across customer success, operations, manufacturing coordination, supply chain, or project management.
- Visa sponsorship
- Applicants must be legally authorized to work in the United States; visa sponsorship availability is not stated for this role.
About the job
Owns post-launch customer operations and coordinates manufacturing readiness, orders, and fulfillment to keep production aligned with customer commitments.
What you'll do
- Manage customer relationships and orders from operational handoff through fulfillment, providing updates and status reporting.
- Coordinate manufacturing readiness, production schedules, shipments, and cross-functional execution; identify risks and lead escalations.
- Support improvements to tools, reporting, and workflows that increase operational visibility and scalability.
What they ask for
- 8+ years across customer success, operations, manufacturing coordination, supply chain, or project management.
- Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments.
- Strong stakeholder management, organizational, and project management skills, including managing multiple programs.
Nice to have
- Experience in the fragrance and flavor industry.
- Contract manufacturing, production planning, ERP/CRM/project management systems, or product launch experience.
Pay
$113K – $150K USD base salary
Tools
ERP, CRM
Model-written summary · the original posting is authoritative