Oura
IT Support Specialist II
$94K–$110K
On-site - San Francisco, California +1 · Full-time · Posted Oct 13, 2026
- Location
- On-site - San Francisco, California
San Francisco, CA, United States - Experience
- 1–3 years of IT support experience.
About the job
Provides hands-on Tier 1–2 IT support to San Francisco and remote employees, maintains devices and workplace systems, and improves AI-assisted support quality.
What you'll do
- Troubleshoot employee issues across devices, identity, SaaS, networking, and office AV; support onboarding, offboarding, and day-to-day productivity.
- Manage the health and lifecycle of a device or software domain, and reduce recurring incidents through root-cause follow-up and durable fixes.
- Improve AI-assisted support by maintaining knowledge content, reviewing resolutions, and validating AI-generated guidance; develop Tier 3 skills.
What they ask for
- 1–3 years of IT support experience with ownership of Tier 1–2 tickets.
- Hands-on troubleshooting across macOS, Windows, basic networking, and common workplace SaaS tools.
- Experience with endpoint management and identity/access tools.
- Experience supporting video conferencing or office AV systems; able to work onsite in San Francisco five days per week and provide on-call support for major emergencies.
Nice to have
- Experience with an AI-assisted ITSM platform, such as Atomicwork.
- Basic scripting or automation experience; experience supporting an office buildout, expansion, or fast-growing company.
Pay
$93,500 - $110,000 USD base salary
Tools
macOS, Windows, Mosyle, Intune, Jamf, Kandji, Okta, Google Workspace
AI focus
Improve AI-assisted IT support by strengthening knowledge resources, reviewing resolution patterns, and verifying AI-generated guidance for Atomicwork; regular use of LLM assistants is expected.
Model-written summary · the original posting is authoritative