Outreach
Senior GTM AI Advisor (Customer Success Manager)
$145K–$175K
United States · Remote · Manager · Full-time · Posted Jul 29, 2026
- Experience
- 5+ years; accepted fields include Customer Success, Account Management, GTM/RevOps, Consulting, or sales-process/technology advisory.
About the job
Partners with enterprise customers to adopt Outreach’s AI-enabled revenue platform, realize measurable business outcomes, and drive retention and expansion.
What you'll do
- Own customer outcomes, platform and AI feature adoption, credit consumption, renewals, and expansion across a customer portfolio.
- Define AI use cases and adoption roadmaps; lead customer enablement, change management, and executive business reviews.
- Use customer data to identify risks and opportunities, and collaborate with Sales, RevOps, Product, Marketing, and Professional Services.
What they ask for
- 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role.
- Experience driving software or platform adoption and leading change management with sellers and frontline sales managers.
- Experience managing enterprise customer relationships and influencing VP/C-level stakeholders on AI GTM strategy and organizational change.
- Comfort with AI/agent-based products, strong analytical skills, and a track record of driving renewals, expansion, and customer outcomes.
Nice to have
- Experience with AI/ML-powered products or automation tools; familiarity with predictive analytics, generative AI, or workflow automation.
- Prompt-writing knowledge and experience with Claude, Gemini, Salesforce, Gainsight, or Outreach.
Pay
USD 145,000–175,000 per year (base salary)
Tools
Outreach, Claude, Gemini, Salesforce, Gainsight
AI focus
Enable customer adoption of AI features and agents; define AI use cases and workflows, support AI GTM strategy, and provide feedback on model performance, accuracy, prompt quality, and adoption friction.
Model-written summary · the original posting is authoritative