Outreach
Senior Professional Services Consultant
$100K–$135K
United States · Remote · Senior · Full-time · Posted Sep 16, 2026
- Experience
- 5+ years in professional services, consulting, implementation, or a related field (e.g., customer success).
About the job
Leads customer onboarding and implementation of Outreach, advising on platform configuration, adoption, and AI agent delivery.
What you'll do
- Serve as the primary customer contact through onboarding and implementation, delivering against project milestones, budgets, and agreed outcomes.
- Configure and deliver Outreach AI Agents, including prompt engineering, and drive adoption.
- Manage post-launch services, handoffs, customer feedback, and collaboration with internal teams.
What they ask for
- 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success).
- Experience acting as a strategic customer advisor, building client relationships, and driving satisfaction and adoption through implementation.
- Project management skills, including managing risk and timelines.
- Ability to understand technical products and explain them clearly to others.
Nice to have
- SaaS environment experience.
- Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design.
Pay
USD 100,000–135,000 per-year-salary (base salary)
Tools
Research Agent, Revenue Agent, Personalization Agent, Deal Agent, Meeting Prep Agent
AI focus
Uses AI tools to translate discovery conversations into requirements, identify adoption risk from usage data, and support strategic customer guidance; delivers Outreach AI Agents through configuration, prompt engineering, and adoption.
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