Outtake
Head of Post-Sales
$250K–$300K
New York City · On-site · Director · Full-time · Posted Aug 11, 2026
- Experience
- 8+ years in post-sales roles (TAM, account management, customer success, or similar).
About the job
Leads Outtake’s post-sales organization and owns customer retention, expansion, onboarding, support, and renewals across enterprise and mid-market accounts.
What you'll do
- Own post-sales operations and NDR/GRR, including forecasting customer health and reporting to leadership and the board.
- Drive account expansion and retention through account planning, risk management, executive sponsorship, and partnership with Sales.
- Build and scale the post-sales team, coverage models, playbooks, metrics, and systems; bring customer insights to Product and Engineering.
What they ask for
- 8+ years in post-sales roles, with a track record of growing and retaining large enterprise accounts.
- Experience building or scaling a post-sales organization at a high-growth company, including structure, hiring, and processes.
- Company-level ownership of NDR/GRR, with accurate forecasting and a history of improving both.
- Strong technical depth to discuss customer setups and how agents are configured and tuned.
Nice to have
- Fluency with AI tooling in personal and team workflows.
Pay
$250K – $300K (base salary)
AI focus
The company provides an agentic AI platform for detecting, monitoring, and taking down impersonators. The role requires technical familiarity with how agents are configured and tuned; AI tooling in team workflows is a nice-to-have.
Model-written summary · the original posting is authoritative