Owner
Customer Success Manager, Strategic (US/Canada)
$90K–$100K
Remote - United States +1 · Remote · Manager · Full-time · Posted Jul 17, 2026
- Location
- Remote - United States
Remote - Canada - Experience
- 3+ years; experience in Customer Success, Account Management, or a related customer-facing role in B2B or B2B2C SaaS.
About the job
Manage strategic restaurant accounts throughout their lifecycle, using performance data and consultative guidance to improve customer outcomes, retention, and growth.
What you'll do
- Own a portfolio of approximately 100 restaurant brands from onboarding through renewal, including performance reviews and proactive customer engagement.
- Analyze account performance, recommend improvements to ordering, marketing, SEO, and guest engagement, and lead retention conversations.
- Help build Strategic Customer Success playbooks and processes, and partner with internal teams to advocate for customers.
What they ask for
- 3+ years in Customer Success, Account Management, or a related customer-facing role in B2B or B2B2C SaaS, with responsibility for a book of business and retention outcomes.
- Experience managing multi-location or high-value accounts.
- Able to interpret data and make actionable recommendations, and handle cancellation, retention, and de-escalation conversations.
- Strong prioritization and communication skills; comfortable in a fast-moving environment and managing 10–20 customer calls per day.
Nice to have
- Experience in the restaurant, food, or hospitality industry; familiarity with online ordering platforms, POS systems, or restaurant marketing tools.
- Experience at a high-growth startup or bilingual English/Spanish.
Pay
USD 90K-100K base salary; CAD $125,500-$137,000 base salary
Tools
Salesforce, Notion, Slack, SalesLoft, Sigma
Model-written summary · the original posting is authoritative