Ownwell
Client Success Manager
Austin, TX +1 · Manager · Full-time · Posted Aug 15, 2024
- Location
- Austin, TX
Austin, Texas, United States - Experience
- Meaningful relevant experience; no specific number of years stated.
About the job
Owns a portfolio of real estate investor accounts, guiding property tax appeal strategy and client relationships while coordinating appeals and sharing feedback to improve Ownwell’s products and tax approach.
What you'll do
- Build trusted relationships with investor clients and manage county-level appeal strategies across their portfolios.
- Coordinate clients, internal operations, and outside property tax consultants to keep appeals on track and communicate results candidly.
- Identify opportunities to expand accounts and relay client and portfolio insights to Product, Engineering, and the property tax strategy team.
What they ask for
- Meaningful experience in real estate, proptech, property tax, or institutional account management.
- Fluency in real estate fundamentals, including valuation methods, cap rates, NOI, occupancy trends, and rent rolls.
- Ability to earn trust with high-net-worth individuals and communicate with C-suite executives and other senior decision-makers.
- Comfort using data to identify opportunities and communicate value through reporting, analysis, or client-facing presentations.
Nice to have
- Experience at a property tax, valuation, or appeal firm; inside an investment platform, asset manager, or family office; or hands-on use of CRM/proptech tools.
Tools
CRM/proptech tools
Model-written summary · the original posting is authoritative