Pace
Customer Engineering Lead
New York City · On-site · Full-time · Posted Oct 11, 2026
- Education
- Four-year degree.
About the job
Own customer success after deployment at Pace, leading technical investigations and customer relationships while building and managing the Customer Engineering team and function.
What you'll do
- Lead customer relationships, outcomes, and complex escalations; diagnose and resolve product and integration issues.
- Hire, coach, and develop customer engineers, setting standards and establishing ownership and prioritization.
- Build playbooks, tools, documentation, and processes; partner with Product and Engineering to resolve issues and inform product improvements.
What they ask for
- Experience in customer success, solutions engineering, or customer engineering.
- Experience managing or leading customer engineers, solutions engineers, or a similar team.
- Strength in systems and debugging, including working with SQL, APIs, logs, data flows, and cloud architectures.
- Four-year degree.
Nice to have
- Experience with agentic AI, insurance, or financial services.
- Experience building a customer-facing technical function from zero.
Tools
SQL, APIs
AI focus
Investigate agent behavior and debug prompts, tools, workflows, data, and integrations; make scoped agent changes when useful.
Model-written summary · the original posting is authoritative