Pace
Founding Customer Engineer
New York City · On-site · Full-time · Posted Jul 26, 2026
- Education
- Four-year degree.
About the job
Own post-deployment customer success by diagnosing and resolving agent, product, and integration issues, and build Pace’s Customer Engineering function.
What you'll do
- Serve as primary customer contact and drive questions and escalations through resolution.
- Debug agent behavior across prompts, tools, workflows, data, and integrations; identify root causes and make scoped fixes when appropriate.
- Design practical customer solutions and build playbooks, tools, documentation, and escalation paths.
What they ask for
- Experience in customer success, solutions engineering, or customer engineering.
- Four-year degree.
- Strength in systems and debugging, including SQL, APIs, logs, data flows, and cloud architectures.
- Clear communication with customers and ability to work autonomously through ambiguous issues.
Nice to have
- Experience with agentic AI, insurance, or financial services.
- Experience building a function from zero.
Tools
SQL, APIs
AI focus
Investigate agent behavior across prompts, tools, workflows, data, and integrations, and make scoped agent changes when useful.
Model-written summary · the original posting is authoritative