Palantir
Support Engineer
$87K–$115K
New York, NY · On-site · Full-time · Posted May 19, 2026
- Experience
- 4+ years of desktop or help desk support in a fast-paced environment.
About the job
Provides internal IT support by maintaining employee devices and office systems, resolving incidents, and improving support workflows.
What you'll do
- Deliver executive and VIP support, including proactive assistance for travel and high-visibility events.
- Administer workstations, office hardware, O365, and networking; troubleshoot issues and implement lasting fixes and automations.
- Document solutions, create employee guides, mentor support colleagues, and coordinate with vendors and engineering teams.
What they ask for
- 4+ years of desktop or help desk support experience in a fast-paced environment.
- Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
- Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
- Hands-on industry experience with LLMs and AI agents; hands-on experience with Active Directory, Exchange, and O365 administration.
Nice to have
- Familiarity with AV systems, video conferencing infrastructure, and executive-level support protocols.
- Experience mentoring junior team members.
Pay
$87,000 - $115,000/year USD base salary
Tools
Windows, Mac, macOS, O365, Active Directory, Exchange, LLMs, AI agents
AI focus
Apply LLMs and AI agents to transform IT Support workflows and drive operational excellence.
Model-written summary · the original posting is authoritative