Palo Alto Networks
Chronosphere - Customer Success Architect
$142K–$230K
New York City, United States of America +4 · Yes · Full-time · Posted Jul 10, 2026
- Location
- New York City, United States of America
Bridgeport, United States of America
Boston, United States of America
Baltimore, United States of America
Harrisburg, United States of America - Experience
- 5+ years in technical, customer-facing roles, including Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
- Visa sponsorship
- Will not sponsor applicants for work visas.
About the job
Leads post-sales relationships with major Chronosphere customers, advising on observability strategy, platform adoption, and measurable business outcomes.
What you'll do
- Build and execute strategic account plans, manage customer relationships, and mitigate portfolio risks.
- Lead customer onboarding, enablement, and executive business reviews; advise on technical initiatives and business outcomes.
- Drive platform adoption and customer value, represent customer feedback, and improve Customer Success playbooks.
What they ask for
- 5+ years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
- Experience managing large, complex customer portfolios with $1M+ ARR and delivering measurable outcomes.
- Experience partnering with technical stakeholders and tailoring communication to different audiences.
- Strong project management, executive communication, discovery, stakeholder management, and value-based storytelling skills; hands-on knowledge of observability, monitoring, and cloud-native environments.
Pay
$142,000.00 - $230,000.00/yr (USD; base salary for non-sales roles or base salary + commission target for sales/commissioned roles)
Tools
Kubernetes, Prometheus, OpenTelemetry
Model-written summary · the original posting is authoritative