Palo Alto Networks
Customer Success Architect, Cortex
$113K–$183K
Dallas, United States of America · Yes · Full-time · Posted Oct 27, 2026
- Experience
- 7+ years in Security Operations or Engineering.
- Visa sponsorship
- Not eligible for immigration sponsorship; the company will not sponsor work visas for this position.
About the job
Supports customers after purchase by advising on Cortex products, troubleshooting issues, helping optimize security infrastructure, and driving customer value.
What you'll do
- Advise customers on product questions and technical requirements; write scripts, troubleshoot, and provide training.
- Collaborate with product and engineering teams to improve customer and partner outcomes.
- Create customer-facing technical articles and guides to scale support.
What they ask for
- 7+ years of experience in Security Operations or Engineering, with experience in SIEM, SOAR, SOC, and/or XDR/EDR environments.
- Familiarity with cloud technologies, providers, and use cases; strong understanding of enterprise security and IT products, systems, and processes.
- Linux system administration and troubleshooting experience; proficiency in scripting with Python and/or JavaScript.
- Customer-facing experience, strong communication and relationship-building skills, and ability to collaborate across teams in a fast-paced environment.
Nice to have
- Experience with attack surface management or CNAPP.
Pay
$112,900.00 - $182,600.00/yr (base salary)
Tools
SIEM, SOAR, SOC, XDR/EDR, GCP, AWS, Azure, Linux
Model-written summary · the original posting is authoritative