Palo Alto Networks
Director, IT Product Management CX, AI
$234K–$321K
Office - USA - CA - Headquarters · No · Director · Full-time · Posted Sep 30, 2026
- Experience
- 10+ years in Product Management; 7+ years in senior leadership roles.
- Education
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field required; MBA or advanced degree preferred.
- Visa sponsorship
- Immigration sponsorship: Yes.
About the job
Leads the AI product strategy and team for enterprise customer experience, licensing, provisioning, entitlement, consumption management, and new product introduction applications.
What you'll do
- Own the product vision, strategy, roadmap, and lifecycle across the CX, NPI, licensing, and provisioning portfolio.
- Lead and develop Application Product Managers and align executive and cross-functional stakeholders on strategic initiatives.
- Drive AI-enabled customer support, process transformation, analytics, and scalable product delivery.
What they ask for
- 10+ years in Product Management, including building and launching enterprise software products, 0-to-1 development, AI-native applications, and complex SaaS platforms.
- 7+ years in senior leadership overseeing Product Manager teams and strategic portfolios.
- Hands-on experience building AI-native products with AI-assisted development tools; expertise in generative AI, agentic AI, LLMs, RAG, AI agents, and intelligent automation.
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
Nice to have
- Experience with Salesforce Service Cloud, Gainsight, or related GTM and CX platforms.
- MBA or advanced degree in a relevant technical or business discipline.
Pay
$234,100.00 - $321,300.00/yr (USD, base salary)
Tools
Salesforce, Gainsight, Lovable, Cursor, Replit, Claude, APIs, RAG
AI focus
Leads adoption of AI across customer experience products, including building AI-native applications and intelligent support capabilities; work includes generative and agentic AI, LLMs, RAG, AI agents, intelligent automation, and AI-powered enterprise workflows.
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