Palo Alto Networks
Global Insights & Business Management Director
$189K–$259K
Arlington, United States of America +4 · Yes · Director · Full-time · Posted Oct 21, 2026
- Location
- Arlington, United States of America
Remote - USA - TX
Remote - USA - CA
Remote - USA - CO
Remote - USA - NY - Experience
- 10+ years; MBA or equivalent strategic leadership experience.
- Education
- MBA or equivalent strategic leadership experience.
- Visa sponsorship
- No immigration sponsorship; the company will not sponsor applicants for work visas for this position.
About the job
Leads global Customer Success operations by translating customer lifecycle data into insights, planning, reporting, scalable processes, and cross-functional execution.
What you'll do
- Lead long-range and annual planning, financial and capacity modeling, and coordination with Corporate Finance and RevOps.
- Oversee global performance dashboards, metrics, business reviews, and automated customer lifecycle processes.
- Lead the Customer Success technology stack and a global operations and analytics team; coordinate enablement and collaboration across functions.
What they ask for
- 10+ years in Customer Success Operations, Revenue Operations, or Business Operations at a high-growth enterprise SaaS or cloud software organization.
- Experience building, mentoring, and managing global operations and data analytics teams.
- Expertise administering Customer Success and CRM platforms; familiarity with data warehousing, Business Intelligence tools, spreadsheet modeling, SQL, and UAT for large-scale deployments.
- Strong analytical, executive communication, and stakeholder-influence skills; familiarity with data platform, cybersecurity, or observability markets.
Pay
$189,000.00 - $259,350.00/yr (base salary)
Tools
Gainsight, Salesforce, Snowflake, Tableau, SQL
Model-written summary · the original posting is authoritative