Palo Alto Networks
Manager, Support Delivery
$133K–$216K
Office - USA - TX +1 · Manager · Full-time · Posted Oct 21, 2026
- Location
- Office - USA - TX
Office - USA - CA - Headquarters - Experience
- 10+ years of experience in enterprise support and service delivery; prior people management experience required.
- Education
- BA/BS in Computer Science or an equivalent field preferred; MBA is a strong advantage.
- Visa sponsorship
- Will not sponsor applicants for work visas.
About the job
Leads daily technical support operations, managing engineers, customer escalations, service performance, and relationships across engineering, sales, customers, and partners.
What you'll do
- Manage team operations, staffing, scheduling, performance goals, reviews, training, and onboarding.
- Drive productivity, backlog management, time-to-resolution goals, customer satisfaction, and customer loyalty.
- Manage customer escalations and champion AI tools for troubleshooting and root cause analysis.
What they ask for
- 10+ years of experience in enterprise support and service delivery.
- Prior people management experience leading technical teams.
- Technical experience in the Network Security Industry.
- Experience as a network administrator or equivalent in an NT or Unix environment; background in internetworking, LAN, WAN, and debugging complex networks.
Nice to have
- BA/BS in Computer Science or an equivalent field; MBA is a strong advantage.
- Knowledge of Network Security technologies including routers, switches, firewalls, and VPN routers.
Pay
$133,300.00 - $215,600.00/yr USD (base salary)
Tools
NT, Unix, LAN, WAN, Checkpoint, Juniper, Fortinet, Cisco
AI focus
Champion adoption of AI tools to improve troubleshooting and root cause analysis.
Model-written summary · the original posting is authoritative