Palo Alto Networks
Mgr, Customer Success Engineering
$142K–$229K
Remote - USA - TX · Yes · Full-time · Posted Oct 19, 2026
- Experience
- 5+ years in relevant customer-success and adoption roles.
- Education
- Relevant Bachelor’s degree or equivalent experience; preference for computer science or related background or equivalent military experience.
- Visa sponsorship
- No immigration sponsorship; the employer will not sponsor applicants for work visas for this position.
About the job
Leads a team of Scale and Optimize Engineers to improve enterprise customers’ adoption, outcomes, renewals, and advocacy for Palo Alto Networks solutions.
What you'll do
- Manage and coach the team in customer engagements, technical outcomes, escalations, and operational performance.
- Drive customer adoption, value realization, renewals, and growth while coordinating with Sales, Renewals, Product, and Engineering.
- Hire and onboard team members, capture customer feedback, and improve service quality and operations.
What they ask for
- 5+ years in pre-sales, account management, customer success, technical consulting, or similar customer-success and adoption roles.
- Deep understanding of networking/security technologies and experience implementing related solutions.
- Relevant Bachelor’s degree or equivalent experience; preference for computer science or related background or equivalent military experience.
- Strong leadership, communication, analytical, customer advocacy, and negotiation skills.
Nice to have
- Experience with Google Cloud Platform, Microsoft Azure, or Amazon Web Services to drive adoption.
- Experience with SFDC and Gainsight, including creating reports and dashboards; combined post-sales, sales, and consulting services background is ideal.
Pay
$142,000.00 - $228,800.00/yr (USD, annual base salary for non-sales roles or base salary + commission target for sales/commissioned roles)
Tools
Google Cloud Platform, Microsoft Azure, Amazon Web Services, SFDC, Gainsight
Model-written summary · the original posting is authoritative