Palo Alto Networks
Principal Product Manager, ITSM - (Console)
$177K–$286K
Office - USA - CA - Console Systems · No · Principal · Full-time · Posted Oct 15, 2026
- Experience
- 5+ years of product management experience.
- Visa sponsorship
- Immigration sponsorship: Yes.
About the job
Lead strategy and lifecycle for Console’s ITSM product, shaping AI-powered service desk, workflow automation, and knowledge management for enterprise customers.
What you'll do
- Lead end-to-end product strategy and lifecycle for Console’s core ITSM product.
- Work with customers and design partners to understand the market and solve product challenges across AI automation, agent design, ticketing, and knowledge management.
- Own product positioning and go-to-market work with sales and marketing, while helping define Console’s product culture.
What they ask for
- 5+ years of product management experience launching and scaling technical products, including experience with B2B products.
- Strong technical background and experience working cross-functionally with engineering teams to ship technical products.
- Deep curiosity, growth mindset, strong product judgment, and attention to detail.
- Comfortable handling both urgent troubleshooting and product strategy.
Nice to have
- Background in ITSM, support, project management, or work management products.
- Experience designing state machines, lifecycle engines, or data models.
Pay
$176,800.00 - $286,000.00/yr USD base salary
AI focus
Define and launch AI-powered ITSM capabilities, including AI automation and agent design, with the goal of resolving many service tickets before they reach human agents.
Model-written summary · the original posting is authoritative