Palo Alto Networks
Senior Manager, Customer Upsell, NGTS
$167K–$271K
Boston, United States of America · Yes · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 8+ years; no alternatives stated.
- Visa sponsorship
- No immigration sponsorship; the company will not sponsor applicants for work visas for this position.
About the job
Leads global renewal-based upsell operations for NGTS and Quantum Safe Security, coordinating teams and deals to expand customer accounts.
What you'll do
- Execute renewal-led upsell and cross-sell plays, including overconsumption capture and Quantum Safe Security opportunities.
- Coordinate global renewal, specialist, account, finance, and product teams; support deal structuring, BOM creation, and customer proposals.
- Maintain pipeline and forecasting data, develop field enablement resources, and establish operating procedures as the team scales.
What they ask for
- 8+ years in Renewal Management, Account Management, Customer Success, GTM Operations, or Commercial Deal Execution within enterprise cybersecurity or SaaS.
- Experience co-selling with domain specialists, renewal managers, and customer success teams to drive expansion revenue.
- Practical experience assembling BOMs, handling enterprise contract terms, structuring upgrade pricing, and managing deal-desk approvals.
- Proficiency in Salesforce, Tableau, and Google Workspace; understanding of SaaS renewals, entitlements, overconsumption, and contract transitions.
Nice to have
- Experience in Certificate Lifecycle Management (CLM), PKI, or identity and trust security domains.
- Experience with structured upsell desks, migration programs, or GTM scaling in a global matrixed tech organization.
Pay
$167,300.00 - $270,600.00/yr (annual base salary or base salary + commission target, depending on role classification; currency not stated)
Tools
Salesforce, Tableau, Google Workspace
Model-written summary · the original posting is authoritative