Palo Alto Networks
Senior Technical Support Engineer
$106K–$172K
Office - USA - UT · No · Senior · Full-time · Posted Oct 19, 2026
- Experience
- 5+ years of progressive enterprise technical support engineering experience; 5+ years in Tier 2/Tier 3 enterprise support or a similar client-facing engineering role.
- Visa sponsorship
- Will not sponsor applicants for work visas.
About the job
Provides advanced customer support for Venafi machine identity security products, troubleshooting deployments and advising enterprise clients.
What you'll do
- Troubleshoot customer issues and support the purchase, deployment, and use of Venafi products.
- Guide customers through product installation, configuration, and customization in their IT environments.
- Coordinate with Sales and Customer Success, document interactions, and communicate escalations and feature requests.
What they ask for
- Strong understanding of PKI, digital certificates (SSL/TLS), and cryptographic concepts.
- Experience administering Linux and/or Windows Server environments and troubleshooting networks, including TCP/IP, DNS, load balancers, and firewalls.
- Experience in Tier 2/Tier 3 enterprise technical support or a similar client-facing engineering role.
- Willingness to use AI assistance tools, predictive troubleshooting playbooks, and automation.
Pay
USD $106,100.00 - $171,600.00/yr base salary
Tools
PKI, SSL/TLS, Linux, Windows Server, TCP/IP, DNS, load balancers, firewalls
AI focus
Adopt and use AI assistance tools, predictive troubleshooting playbooks, and automation to improve support operations and drive innovation.
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