Palo Alto Networks
Senior Technical Support Engineer
$120K–$194K
Office - USA - TX · No · Senior · Full-time · Posted Oct 29, 2026
- Experience
- 5+ years of progressive experience in network security or enterprise technical support engineering.
- Education
- BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience / equivalent military experience.
- Visa sponsorship
- No work visa sponsorship.
About the job
Provides post-sales technical support, configuration guidance, and troubleshooting for customers’ network security issues, while documenting resolutions and coordinating with internal teams.
What you'll do
- Troubleshoot and resolve customer issues using fault isolation, root cause analysis, and issue reproduction.
- Track support cases, provide timely follow-up, and deliver on-call or on-site support for critical situations as needed.
- Publish and review technical bulletins, Knowledge Base articles, and user documentation; collaborate with internal teams to improve customer outcomes.
What they ask for
- 5+ years of progressive experience in network security or enterprise technical support engineering.
- Required experience with TCP/IP; in-depth experience in routing and switching (OSPF, BGP, VLAN, STP) and security (IPSEC, SSL-VPN, NAT, GRE).
- Ability to independently debug complex networks with mixed media and protocols; prior experience in similar vendor Technical Support Centers.
- BS in a listed or related field, or related experience / equivalent military experience; excellent written and verbal communication skills.
Nice to have
- Experience with Authentication Protocols (Radius / TACACS).
- Experience with Cisco, Checkpoint, Juniper (NetScreen), or Fortinet products.
Pay
$119,700.00 - $193,600.00 USD/year base salary
Tools
TCP/IP, OSPF, BGP, VLAN, STP, IPSEC, SSL-VPN, NAT
Model-written summary · the original posting is authoritative