Palo Alto Networks
Service Delivery Leader
$128K–$207K
Remote - USA - TX · Yes · Full-time · Posted Oct 22, 2026
- Experience
- At least 7+ years in high-touch, customer-facing service engagement management.
- Visa sponsorship
- Will not sponsor applicants for work visas for this position.
About the job
Leads post-sale service delivery for strategic global customers, driving security-platform deployment, adoption, value realization, and ongoing support.
What you'll do
- Own strategic customer relationships and lead post-sales engagement across product lines and the services lifecycle.
- Develop and manage customer success plans, deployments, account reviews, adoption, and escalations.
- Partner with Sales and cross-functional teams to assess customer health, pursue renewals and expansion, and resolve issues.
What they ask for
- At least 7+ years in high-touch, customer-facing service engagement management.
- Experience delivering large technology programs in at least two of Network Security, Cloud Security, Product Development, or Security Operations.
- Track record navigating highly matrixed organizations and mediating conflict.
- Exceptional communication skills, including delivering technical presentations to customer management.
Nice to have
- PMP certification; proficiency in CRM and customer success tools.
- Experience with Gainsight, Salesforce, Smartsheet, Clarizen, Confluence, or Jira; expertise in escalation management, end-to-end program delivery, cybersecurity platforms, or value realization metrics.
Pay
$127,800.00 - $206,800.00/yr (base salary)
Tools
NextGen Firewall, Prisma, Cortex, Gainsight, Salesforce, Smartsheet, Clarizen, Confluence
Model-written summary · the original posting is authoritative