Palo Alto Networks
Sr IT Field Engineer
$93K–$151K
Office - USA - CA - Headquarters · No · Senior · Full-time · Posted Oct 26, 2026
- Experience
- Typically up to 3-5 years of experience; Service Desk or Field Support experience.
- Education
- BA/BS in Information Technology or equivalent hands-on experience.
- Visa sponsorship
- No immigration sponsorship; the company will not sponsor work visas for this position.
About the job
Provides hands-on IT support for employees, local office infrastructure, and collaboration tools while improving service processes and automation.
What you'll do
- Troubleshoot end-user software, hardware, and collaboration issues; support devices, conference room A/V, network connectivity, and workstation provisioning.
- Maintain core services including Google Workspace, endpoint management, networking, VPN, and access management tools.
- Improve documentation and service processes, develop automation scripts, and responsibly explore AI for troubleshooting and proactive issue detection.
What they ask for
- Strong skills in Google Workspace administration, endpoint management, Zoom, and identity/access management tools.
- Hands-on experience supporting macOS and Windows devices, SaaS applications, VPN, and enterprise collaboration platforms.
- Working knowledge of scripting (PowerShell, Python, or similar) or automation tools.
- Proven commitment to effective, empathetic user support.
Pay
$93,200.00 - $150,700.00/yr (USD; annual base salary for non-sales roles)
Tools
Google Workspace, Zoom, Slack, macOS, Windows, VPN, Okta, CyberArk
AI focus
Experiment responsibly with AI technologies for troubleshooting, data collection, and proactive issue detection.
Model-written summary · the original posting is authoritative