Palo Alto Networks
Staff Customer Engineer (Koi)
$95K–$154K
Remote - USA - CA · Staff · Full-time · Posted Oct 12, 2026
- Education
- B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or a related technical discipline (or equivalent practical experience).
- Visa sponsorship
- Immigration sponsorship: Yes
About the job
Bridges engineering and customer-facing teams by resolving complex customer issues, enabling product evaluations and deployments, and delivering sustainable fixes and support tools.
What you'll do
- Own complex customer issue triage, debugging, root-cause analysis, and safe deployment of fixes.
- Enable Domain Consultants with POV deployment, troubleshooting, and customer demonstrations; build tools and processes for support teams.
- Partner with engineering and customer-facing teams to improve reliability, reduce recurring deployment friction, and document troubleshooting guidance.
What they ask for
- B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or a related technical discipline (or equivalent practical experience).
- Strong software engineering background and system-level understanding of software architectures, network, and infrastructure.
- Experience diagnosing and resolving complex technical issues in production customer environments and debugging unfamiliar codebases.
- Experience partnering with pre-sales, field engineering, or customer success teams; strong English communication and presentation skills.
Nice to have
- Experience in cybersecurity or at a cyber-focused technology company.
- Practical understanding of software architectures, network, and infrastructure.
Pay
$95,200.00 - $154,000.00/yr (USD, base salary)
Model-written summary · the original posting is authoritative