Palo Alto Networks
Staff Customer Success Engineer
$142K–$230K
Office - USA - CA - Headquarters +1 · No · Staff · Full-time · Posted Sep 30, 2026
- Location
- Office - USA - CA - Headquarters
Office - USA - TX - Experience
- 8+ years relevant work experience.
- Visa sponsorship
- Will not sponsor applicants for work visas for this position.
About the job
Provides technical leadership and customer guidance for deploying, optimizing, and adopting Palo Alto Networks NGFW and CDSS solutions in enterprise environments.
What you'll do
- Translate customer business and risk requirements into technical solutions; advise on NGFW configuration, upgrades, and lifecycle management.
- Drive customer adoption through technical account and success plans, strategic engagements, training, and product guidance.
- Manage technical escalations, document root cause analysis, and mentor junior colleagues.
What they ask for
- 8+ years of relevant experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles.
- Advanced experience supporting Windows, Mac, and Linux, and using Salesforce, JIRA, Gainsight, and Tableau.
- Extensive working experience with public cloud platforms (AWS, Azure, GCP, Oracle) and configuring and deploying CDSS features.
- Experience advising customers, managing escalations, mentoring colleagues, and working with customer software qualification, change management, and testing processes.
Nice to have
- Prior security certification (PCNSA, PCNSE, CCNA, CCNP, CCIE or similar).
Pay
$142,200.00 - $229,900.00/yr (USD; base salary)
Tools
NGFW, CDSS, AIOps, BPA, Windows, Mac, Linux, AWS
AI focus
The posting says the company uses AI to augment employees, but does not specify AI work for this role.
Model-written summary · the original posting is authoritative