Palo Alto Networks
Staff Technical Support Engineer ( Critical Response Team | Remote )
$120K–$194K
Office - USA - CA - Headquarters +1 · Yes · Staff · Full-time · Posted Oct 28, 2026
- Location
- Office - USA - CA - Headquarters
Remote - Georgia - Experience
- 10+ years of related support experience.
- Visa sponsorship
- No work visa sponsorship.
About the job
Provides advanced onsite and remote support to strategic customers, leading high-pressure escalations and resolving complex network and security issues.
What you'll do
- Lead technical escalations and coordinate with Product, Engineering, and QA to resolve issues.
- Diagnose complex networks, restore service, and provide customer configuration, architecture, and recovery guidance.
- Communicate findings to customer leaders and internal teams, and mentor junior engineers.
What they ask for
- 10+ years of related support experience with enterprise network and security platforms.
- Expert-level knowledge of TCP/IP, routing and switching (OSPF, BGP, VLAN, STP), and security protocols (IPSEC, SSL-VPN, NAT, GRE).
- Ability to independently debug complex mixed-media, mixed-protocol networks and lead technical direction during high-pressure incidents.
- Strong verbal and written communication skills; ability to travel on short notice.
Nice to have
- Background with Cisco, Checkpoint, Juniper, or Fortinet.
- Palo Alto Networks platform experience.
Pay
$119,700.00 - $193,600.00/yr (base salary)
Tools
Cisco, Checkpoint, Juniper, Fortinet, Palo Alto Networks, TCP/IP, OSPF, BGP
Model-written summary · the original posting is authoritative