Palo Alto Networks
Staff Technical Support Engineer, Prisma SD-WAN
$117K–$189K
Office - USA - CA - Headquarters +1 · No · Staff · Full-time · Posted May 13, 2026
- Location
- Office - USA - CA - Headquarters
Office - USA - TX - Experience
- 8+ years in technical support, network engineering, or a related role.
- Visa sponsorship
- Will not sponsor applicants for work visas.
About the job
Provides post-sales technical support for Prisma SD-WAN, resolving complex customer issues and collaborating with Engineering and Product teams on investigations and product improvements.
What you'll do
- Troubleshoot and resolve customer networking issues, including routing, tunnel stability, and traffic flow.
- Own high-impact cases through resolution, using logs, packet captures, and diagnostics; reproduce issues and escalate defects to Engineering.
- Advise customers on configuration, best practices, and design; communicate findings and contribute to documentation and team guidance.
What they ask for
- Solid understanding of routing (BGP/OSPF) and VPN technologies (IPsec).
- Experience troubleshooting real-world network issues and using packet captures, logs, and basic network debugging tools.
- Customer-facing experience handling critical or time-sensitive issues, with clear communication to technical and non-technical audiences.
- Availability for mandatory weekend and holiday shifts and on-call support, including rotational and as-needed coverage.
Nice to have
- Experience with SD-WAN platforms; cloud networking (AWS, Azure); or hybrid on-prem and cloud environments.
- Basic scripting or automation, cross-functional Engineering/Product collaboration, or relevant certifications (CCNP, CCIE, PCNSE).
Pay
$117,000.00 - $189,200.00/yr (base salary)
Tools
Prisma SD-WAN, BGP, OSPF, IPsec, AWS, Azure
Model-written summary · the original posting is authoritative