Palo Alto Networks
Strategic Insights Senior Manager
$157K–$254K
Office - USA - CA - Headquarters · No · Manager · Full-time · Posted Sep 8, 2026
- Visa sponsorship
- No immigration sponsorship; the company will not sponsor work visas for this position.
About the job
Leads strategic support-transformation initiatives for Global Customer Services, using operational and technical analysis to reduce support cases and backlog, improve serviceability, and inform executive decisions.
What you'll do
- Direct the global Case Elimination Program and partner with R&D and Engineering to identify root causes and prioritize product improvements.
- Lead aged-case backlog reduction initiatives, investigating complex cases and driving serviceability enhancements to improve resolution times.
- Align Support Operations, Engineering, and executives; develop recommendations, business cases, strategic plans, and program governance.
What they ask for
- Experience driving end-to-end operational initiatives, not only producing analytical reports.
- Background in enterprise technical support operations, product serviceability programs, or software/hardware engineering interlocks.
- Proficiency in quantitative and qualitative analysis, root-cause investigation, operational KPIs, and governance frameworks.
- Ability to lead cross-functional teams without direct authority and communicate complex findings to executive audiences.
Nice to have
- Management consulting experience at a top-tier strategy firm or recognized operational boutique firm.
Pay
$157,100.00 - $254,100.00/yr (base salary)
Model-written summary · the original posting is authoritative