Palo Alto Networks
Technical Services Delivery Manager, Customer Success
$151K–$208K
Burbank, United States of America · Yes · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 2+ years managing teams of 10+ technical resources; 5+ years delivering or supporting enterprise cybersecurity solutions.
- Education
- Undergraduate or Master’s degree; Computer Engineering, MBA, or a related technical field preferred.
- Visa sponsorship
- Will not sponsor applicants for work visas for this position.
About the job
Leads a team delivering Cortex cybersecurity consulting engagements, while overseeing service quality, customer relationships, and business growth.
What you'll do
- Manage and develop 10–15+ consultants and subcontractors, including staffing, scheduling, and performance management.
- Oversee cybersecurity service delivery and resolve complex customer escalations while protecting project timelines and quality.
- Partner with Sales and Account teams to scope engagements, estimate LOEs, create SOWs, and support business growth.
What they ask for
- 2+ years managing teams of 10+ technical resources and 5+ years delivering or supporting enterprise cybersecurity solutions.
- In-depth knowledge of SOC environments, incident response, security engineering, SOAR operations, endpoint protection, and threat mitigation.
- Practical knowledge of AWS, Azure, or GCP; containerization, orchestration, AppSec, and CI/CD DevOps workflows.
- Base knowledge of the Palo Alto Networks Cortex product suite and proficiency with Salesforce (SFDC), Clarizen, and G-Suite; ability to travel up to 20% across North America.
Nice to have
- CISSP, PMP, CCSP, or CISM.
- Undergraduate or Master’s degree in Computer Engineering, MBA, or a related technical field.
Pay
$151,200.00 - $207,900.00/yr USD (base salary)
Tools
Palo Alto Networks Cortex, AWS, Azure, GCP, Salesforce (SFDC), Clarizen, G-Suite, CI/CD DevOps
Model-written summary · the original posting is authoritative