Palo Alto Networks
Technical Support Engineer
$91K–$147K
Plano, United States of America +1 · No · Full-time · Posted Oct 2, 2026
- Location
- Plano, United States of America
Santa Clara, United States of America - Experience
- 2–4 years in customer-facing technical support, network operations, or network security.
- Education
- Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical/military experience.
- Visa sponsorship
- No work visa sponsorship; the company is not considering applicants requiring new visa sponsorship or those in OPT/CPT status who will need future sponsorship.
About the job
Provides post-sales technical support to customers by diagnosing networking and security issues, resolving support cases, and collaborating with internal teams.
What you'll do
- Troubleshoot customer networking and security issues, manage cases through resolution, and document root-cause findings.
- Reproduce customer network issues and validate configurations in a lab environment; report defects and track updates with QA and Engineering.
- Document technical findings and use internal AI diagnostic tools, log analyzers, and machine-learning search tools to improve troubleshooting and resolution time.
What they ask for
- 2–4 years of experience in customer-facing technical support, network operations, or network security.
- Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical/military experience.
- Practical knowledge of TCP/IP, LAN/WAN, routing and switching, and protocols including VLSM, CIDR, DHCP, and NAT; hands-on packet-trace analysis using tools such as Wireshark or tcpdump.
- Practical experience diagnosing and supporting Remote Access VPN solutions, including IPsec and SSL; foundational understanding of RADIUS, TACACS+, or LDAP.
Nice to have
- CompTIA Security+ or an introductory Cybersecurity Fundamentals certification.
- Familiarity with virtualization, cloud fundamentals (AWS, Azure, or VMware), Unix/Linux and Windows, or multi-vendor security appliances.
Pay
$91,100.00 - $147,400.00/yr (annual base salary)
Tools
TCP/IP, LAN/WAN, VLSM, CIDR, DHCP, NAT, Wireshark, tcpdump
AI focus
Uses internal AI-powered diagnostic utilities, automated log analyzers, and machine-learning search tools to retrieve knowledge, improve troubleshooting, and reduce resolution time.
Model-written summary · the original posting is authoritative