Panera Bread
Coordinator, IT Support Analyst
$57K–$69K
Newton Support Center · Full-time · Posted Oct 19, 2026
- Experience
- Experience required; no years specified.
- Education
- Certificate or Degree in Information Technology, Computer Science, or related field, or equivalent experience.
About the job
Provides Tier 1 and Tier 2 technical support and manages workplace devices, systems, and IT assets for employees across multiple locations.
What you'll do
- Troubleshoot user, hardware, software, and operating system issues; respond to tickets and escalate complex incidents.
- Configure, deploy, maintain, and track devices and IT equipment, including lifecycle activities and conference room technology.
- Support Microsoft 365, user accounts, endpoint security, software updates, and IT documentation.
What they ask for
- Certificate or degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Experience in technical support, help desk, desktop support, or systems support; experience with device deployment and endpoint support.
- Experience supporting Windows 10/11 and MacOS; knowledge of Microsoft 365 applications and services.
- Networking fundamentals (TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting) and experience using IT ticketing systems.
Nice to have
- Experience with Microsoft Intune or other endpoint management solutions, Cisco Endpoint video conferencing, W365, or ServiceNow.
- IT certifications such as CompTIA A+, Network+, or ITIL Foundation.
Pay
USD 57,158 - 68,590 annually (base salary)
Tools
Windows 10/11, MacOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Microsoft Intune
Model-written summary · the original posting is authoritative