Panera Bread
Specialist, Voice of Guest, Social Listening & Response
$33K–$48K
Saint Louis Support Center · Full-time · Posted Aug 19, 2026
- Education
- Bachelor’s degree preferred, preferably with a concentration in marketing, public relations or communications.
About the job
Manages Panera Bread’s social care presence by responding to guests, resolving concerns, protecting brand reputation, and sharing guest insights with internal teams.
What you'll do
- Respond to social media concerns and engage with guests to strengthen brand affinity.
- Monitor alerts, track high-risk concerns, and escalate or de-escalate issues through social media, phone, and email.
- Support escalation processes, train social specialists, and contribute to social care improvements.
What they ask for
- Ability to adapt communication to the audience while maintaining brand voice.
- Strong written and oral communication skills.
- Customer-service orientation, flexibility, creativity, and problem-solving ability.
Nice to have
- Bachelor’s degree, preferably in marketing, public relations, or communications.
Pay
USD 33,169 - USD 48,294 annually (base salary)
Tools
TikTok, Facebook, X, LinkedIn, Threads, Google Reviews, Instagram
Model-written summary · the original posting is authoritative