Panera Bread
Sr. Analyst, Voice of Guest Insights
$105K–$147K
Newton Support Center · Senior · Full-time · Posted Aug 27, 2026
- Experience
- 3–5 years in a customer experience, operations support, or analytics role; preferably in retail, food service, or hospitality.
- Education
- Bachelor’s degree in Business, Operations Management, Data Analytics, or a related field.
About the job
Supports Panera’s Voice of Guest programs by analyzing guest feedback and reporting insights to improve guest experience and inform business decisions.
What you'll do
- Analyze feedback from surveys, contact centers, and online reviews; identify trends and root causes.
- Develop dashboards and monthly and quarterly reports, and present findings and recommendations.
- Partner with cross-functional teams to implement and evaluate guest-experience improvements.
What they ask for
- Bachelor’s degree in Business, Operations Management, Data Analytics, or a related field.
- Experience with Voice of Guest or Voice of Customer programs and tools.
- Proficiency with analysis tools such as Excel, PowerBI, OBIEE, Tableau, Medallia, Qualtrics, or similar.
- Strong analytical and communication skills, including presenting actionable findings.
Nice to have
- Experience in retail, food service, or hospitality.
- Experience with Medallia, Qualtrics, or InMoment.
Pay
$104,941 - $146,918 annually (base salary)
Tools
Excel, PowerBI, OBIEE, Tableau, Medallia, Qualtrics, InMoment, SQL
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