Pangram Labs
Software Engineer - Customer Solutions
$120K–$150K
Brooklyn · On-site · Full-time · Posted Sep 11, 2026
- Experience
- 0–2 years of professional software engineering experience, or a strong internship/project background.
About the job
Build customer-facing product experiences and deliver technical solutions, integrations, and support for Pangram’s AI detection products.
What you'll do
- Own customer-reported bugs and feature requests, reproducing issues and coordinating fixes or engineering handoffs.
- Serve as the technical point of contact in customer Slack channels and support onboarding, API integrations, and debugging.
- Build and maintain custom customer integrations, deployments, infrastructure, and related documentation.
What they ask for
- Proficient in Python; comfortable with REST APIs, cloud infrastructure, and CI/CD.
- Proficient in frontend development, including React and Next.js.
- Strong written communication skills for explaining technical issues to technical and non-technical customers.
- Comfortable with ambiguity and switching between customer conversations and coding.
Nice to have
- Interest in AI/ML products.
Pay
$120K – $150K (base salary)
Tools
Python, REST APIs, cloud infrastructure, CI/CD, React, Next.js
AI focus
Develop deep knowledge of Pangram’s AI detection models and API while building integrations and supporting customers using its AI detection products.
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