Partiful
Community Support Specialist
$75K–$95K
New York, NY · Hybrid · Full-time · Posted Sep 30, 2026
- Experience
- 2–5 years in customer support, community support, or user-facing operations.
About the job
Provides day-to-day user support for Partiful, resolves and documents issues, and shares user feedback with product and engineering teams.
What you'll do
- Resolve user questions and issues across support channels, escalating when needed.
- Identify recurring problems, write bug reports, and surface user pain points to Product and Engineering.
- Improve support documentation and use automation and AI workflows to streamline support operations.
What they ask for
- Excellent written and verbal communication, including clear and empathetic responses to frustrated users.
- Strong judgment, organization, problem-solving, and ownership.
- Comfort with technology and enthusiasm for using AI tools.
Nice to have
- Experience at a consumer social app, ticketing platform, or events company.
- Experience working with product or engineering teams and writing bug reports.
Pay
$75,000-$95,000 USD base salary
AI focus
Contribute to building an AI-native support function by using automation, tools, and AI workflows to improve support operations.
Model-written summary · the original posting is authoritative