Path Robotics
Customer Success Director
Columbus, Ohio +1 · Director · Full-time · Posted Oct 26, 2026
- Location
- Columbus, Ohio
Columbus, Ohio, United States - Experience
- 10+ years in customer success, account management, or operations leadership; 5+ years leading a team.
- Visa sponsorship
- Candidates must be able to comply with U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required.
About the job
Leads the customer success team and customer lifecycle to drive adoption, retention, and measurable production value for Path Robotics’ industrial robotics customers.
What you'll do
- Lead the CSM team and standardize the customer playbook from contract signature through renewal, including deployment and production launch.
- Own customer experience at FAT, run Executive Business Reviews, and communicate performance, risks, and trends.
- Advise Product using production impact and customer feedback; define SLA and escalation practices and support renewals with validated performance data.
What they ask for
- 10+ years in customer success, account management, or operations leadership in industrial manufacturing or automation.
- 5+ years leading a team.
- Fluency in value-stream and lean manufacturing, including interpreting production data.
- Strong analytics and reporting; prior experience building account health metrics and review cadences.
Tools
UP, TC, Defense, FAT, CAD/PT, ECRs
Model-written summary · the original posting is authoritative