Path Robotics
Engineering Manager, Tier 2 Support
Columbus, Ohio +1 · Manager · Full-time · Posted Oct 12, 2026
- Location
- Columbus, Ohio
Columbus, Ohio, United States - Experience
- 5+ years leading and mentoring software or support engineering teams.
About the job
Leads Path Robotics’ Tier 2 software support team, resolving complex production issues and improving system reliability and customer satisfaction.
What you'll do
- Lead and mentor the L2 Software Support team; oversee escalations, troubleshooting, root-cause analysis, and durable fixes.
- Partner with engineering, systems integration, product, and customer operations to resolve issues and improve system stability.
- Improve support processes, monitoring, alerting, documentation, and runbooks; establish operational practices such as SLAs, incident response, and postmortems.
What they ask for
- 5+ years of experience leading and mentoring software or support engineering teams.
- Proven experience supporting and maintaining large-scale, distributed, or production software systems.
- Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments.
- Comfort balancing people leadership with hands-on technical involvement.
Model-written summary · the original posting is authoritative