Patlytics
Customer Success Manager
$100K–$150K
New York · Hybrid · Manager · Full-time · Posted Sep 25, 2026
- Experience
- 3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company.
About the job
Own post-sale relationships with law firm and corporate IP customers, guiding onboarding, adoption, renewals, and expansion while feeding customer insights to Product and Engineering.
What you'll do
- Manage customer accounts from onboarding through renewal, including adoption, health, and expansion.
- Lead tailored training and business reviews, and create success plans with adoption and ROI milestones.
- Surface customer feedback internally and coordinate with Support and Engineering on escalations.
What they ask for
- 3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company.
- Legaltech experience working with law firms, in-house legal teams, or both.
- Record of achieving retention, adoption, and expansion goals.
- Ability to present credibly to senior attorneys and executives.
Nice to have
- Experience in IP, patent prosecution, or patent litigation.
- A JD, patent agent registration, or technical or scientific background; early-stage startup experience; or familiarity with HubSpot or similar tools.
Pay
$100K – $150K (base salary)
Tools
HubSpot
AI focus
Curiosity about AI and how it is changing legal work; the company provides an AI-powered patent intelligence platform.
Model-written summary · the original posting is authoritative