Pattern
Customer Support Operations Specialist
Lehi, UT, US · Hybrid · Full-time · Posted Oct 16, 2026
- Experience
- 1+ years of experience in customer support, SaaS support, or a similar operations role; motivated candidates earlier in their careers are encouraged to apply.
- Education
- Bachelor’s degree or equivalent experience.
About the job
Resolves SaaS support tickets and improves customer support workflows, documentation, metrics, and team enablement.
What you'll do
- Resolve assigned customer and partner tickets within SLA, support escalations, and cover overflow.
- Identify, test, and roll out data-backed improvements to support processes, documentation, and automation.
- Track support metrics and backlog health, and route bugs and platform requests to relevant teams.
What they ask for
- Bachelor’s degree or equivalent experience.
- Strong troubleshooting and problem-solving skills.
- Hands-on familiarity with ticketing and tracking tools such as Zendesk, ClickUp, and Asana.
- Comfort working with data and clear written communication.
Nice to have
- Curiosity about AI tools and automation for workflow efficiency.
- Experience with similar tools across a multi-system tech stack.
Tools
Zendesk, ClickUp, Asana
AI focus
Use AI tools and automation to reduce manual work and improve workflow efficiency.
Model-written summary · the original posting is authoritative