Pattern
Manager, DTC Business
Lehi, UT, US · Hybrid · Manager · Full-time · Posted Oct 12, 2026
- Experience
- 4–8 years in parcel logistics, carrier management, transportation, e-commerce fulfillment, or supply chain.
- Education
- Bachelor's degree in supply chain, business, engineering, or a related field, or equivalent experience.
About the job
Own Pattern’s direct-to-consumer shipping program, optimizing carrier contracts, delivery speed, shipping costs, and label-purchasing logic in partnership with Product and operations.
What you'll do
- Manage carrier relationships, negotiations, onboarding, and performance; develop network strategy to improve delivery speed while controlling cost.
- Own shipping rules and work with Product and warehouse teams to improve label purchasing, service selection, and shipping execution.
- Own the shipping P&L, metrics, leadership reporting, escalations, and cost-reduction roadmap; use AI to analyze processes and data and build test solutions.
What they ask for
- Hands-on experience with UPS, FedEx, USPS, and regional or last-mile carriers, including shipping rates, surcharges, and contract structures.
- Experience negotiating or directly supporting carrier agreements and building data-backed cases.
- Strong SQL and Excel or Google Sheets skills; ability to conduct analyses and own a P&L.
- Knowledge of shipping systems, including label APIs, rate shopping, carrier integrations, and order flow; ability to work with engineers and product managers.
Tools
SQL, Excel, Google Sheets, label APIs
AI focus
Use AI to analyze processes and data, and build vibe-coded solutions to test with Product before adding them to roadmaps.
Model-written summary · the original posting is authoritative