PayPal
Director, Product Management -Agentic AI platform
$198K–$324K
Austin, Texas, United States of America +1 · Director · Full-time · Posted Oct 2, 2026
- Location
- Austin, Texas, United States of America
San Jose, California, United States of America - Experience
- 10+ years relevant experience; 2 years leading others. The posting also accepts any equivalent combination of education and experience in place of the stated 10+ years and Bachelor’s degree.
- Education
- Bachelor’s degree, or an equivalent combination of education and experience.
About the job
Leads product strategy and execution for PayPal’s agentic AI platform and servicing agents to improve digital customer service and reduce call volumes.
What you'll do
- Set product vision, strategy, and roadmap; lead the product lifecycle from ideation through launch.
- Lead product teams and collaborate with engineering, design, data science, operations, and global stakeholders to deliver and scale the platform.
- Use customer research, analytics, and performance metrics to guide decisions, oversee product profitability, and report to senior leadership.
What they ask for
- 10+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
- 2 years of experience leading others.
- Strong understanding of AI/ML technologies and their application to products, particularly assistants and LLMs.
- Proven ability to lead and grow product teams and manage products in alignment with business objectives.
Nice to have
- Understanding of servicing channels, customer pain points, and customer service.
- Payments, financial services, or e-commerce experience.
Pay
USD $198,000.00 - $294,250.00 Annually (base salary); USD $218,000.00 - $323,950.00 Annually (base salary)
Tools
AI/ML, LLMs
AI focus
Own an agentic AI platform and develop servicing agents, including an AI Assistant, to improve digital service for consumers and merchants and reduce call volumes.
Model-written summary · the original posting is authoritative