PayPal
Manager, Enterprise Quality
$109K–$156K
New York City, New York, United States of America · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 5+ years; the posting also states any equivalent combination of education and experience.
- Education
- Bachelor’s degree, or equivalent combination of education and experience. The posting also specifies a degree in Business, Engineering, Operations, or a related technical or management field.
- Visa sponsorship
- Visa Sponsorship through PayPal is not available for this position now or any time in the future.
About the job
Runs enterprise quality programs and process improvements, with a focus on incident response, measurement, and adoption across business units and enabling functions.
What you'll do
- Maintain customer-impact response processes, incident documentation, and training; identify incident themes and share insights.
- Define KPIs and measurement frameworks, and evaluate incident management tools for compliance.
- Drive cross-department process improvements, streamline workflows, and support junior team members.
What they ask for
- 5+ years of relevant experience and a Bachelor’s degree, or any equivalent combination of education and experience.
- Experience running programs or initiatives end to end, with strong organization and follow-through.
- Ability to collaborate across teams in a matrixed organization; clear communication and analytical/problem-solving skills.
- Bachelor’s degree in Business, Engineering, Operations, or a related technical or management field; a quality discipline is a plus.
Nice to have
- Familiarity with quality and continuous-improvement practices such as Lean or Six Sigma.
- Experience in payments, fintech, or another regulated industry.
Pay
$109,000.00 - $156,200.00 Annually (USD), base pay
Tools
Lean, Six Sigma
Model-written summary · the original posting is authoritative