PayPal
Sr Director, Collections and Recoveries
$152K–$251K
New York, United States of America (Virtual) +4 · Director · Full-time · Posted Oct 2, 2026
- Location
- New York, United States of America (Virtual)
Texas, United States of America (Virtual)
Pennsylvania, United States of America (Virtual)
Arizona, United States of America (Virtual)
Northern California, United States of America (Virtual) - Experience
- 12+ years relevant experience; alternatively, any equivalent combination of education and experience.
- Education
- Bachelor’s degree or equivalent combination of education and experience.
About the job
Leads PayPal’s collections and recoveries operations for past-due and charged-off debts across products and geographies, improving performance while balancing losses, customer experience, cost, associate satisfaction, and risk.
What you'll do
- Lead a geographically diverse team that includes PayPal employees and suppliers; coach Director- and Senior Manager-level leaders.
- Own operational processes and performance metrics, and drive initiatives to reduce losses and risk, improve customer experience, and increase efficiency.
- Partner with Collections Strategy and cross-functional stakeholders on strategic planning and initiatives; represent PayPal at industry forums.
What they ask for
- 12+ years of relevant experience.
- Bachelor’s degree or any equivalent combination of education and experience.
Nice to have
- Collections experience across asset classes such as Credit Card, BNPL, and Business Lending.
- Experience engaging regulators in the US, UK, and EMEA, and leading call center transformation initiatives.
Pay
$169,000.00 - $250,800.00 Annually (USD; base pay, New York and Northern California); $160,500.00 - $238,700.00 Annually (USD; base pay, Texas and Pennsylvania); $152,500.00 - $226,600.00 Annually (USD; base pay, Arizona)
Model-written summary · the original posting is authoritative