Sr Product Manager

What you'll do

• Use customer, research, market, and usability insights to shape product requirements and decisions.
• Monitor product profitability and budget; lead sprint planning, standups, and retrospectives.
• Partner with design, data science, content, research, and technology teams to identify opportunities and deliver products.

What they ask for

• 3+ years relevant experience and a Bachelor’s degree, or any equivalent combination of education and experience.
• Hands-on experience with end-to-end collections workflows and conversational AI products in customer-facing or servicing contexts.
• Experience with agentic AI systems and transitioning manual or rules-based workflows to agent-driven automation.
• Strong grasp of collections regulations and experience embedding compliance controls in regulated and AI-driven interactions.

Nice to have

• Experience with experimentation to improve collections outcomes and cost to collect.
• Technical fluency with APIs, event-driven architectures, decisioning or rules engines, and partner integrations.

Pay

USD 143,500.00 - 212,850.00 annually (base salary, San Jose, California); USD 130,500.00 - 193,600.00 annually (base salary, Chicago, Illinois); USD 130,500.00 - 193,600.00 annually (base salary, Austin, Texas)

Tools

LLM-based agents, API, event-driven architectures, decisioning or rules engines, A/B testing

AI focus

Design and launch conversational AI and agentic AI products for customer servicing; automate collections workflows with guardrails, evaluation, human handoffs, and compliance controls.