PayPal
Staff Experience Researcher
$145K–$215K
Austin, Texas, United States of America +1 · Staff · Full-time · Posted Oct 14, 2026
- Location
- Austin, Texas, United States of America
Chicago, Illinois, United States of America - Experience
- Minimum: 5+ years relevant experience; alternatively, an equivalent combination of education and experience. Preferred: 7+ years relevant experience in market research, product strategy and/or marketing.
- Education
- Bachelor’s degree, or equivalent combination of education and experience.
About the job
Conduct research for PayPal’s Checkout team to uncover user needs and pain points and inform user-centered experiences across the purchasing journey.
What you'll do
- Plan and conduct research using methods such as user testing, surveys, and data analysis.
- Analyze findings and lead research-informed projects to improve user experiences and team practices.
- Communicate insights and collaborate with stakeholders to shape checkout experiences.
What they ask for
- At least 5 years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience.
Nice to have
- 7+ years in market research, product strategy, and/or marketing, on both client/brand and vendor sides; experience with large enterprise merchants, developers, and large-scale collaborative survey programs.
- Experience with SPSS, Python, R, and/or SAS; background in payments, fintech, financial services, or financial-services platform ecosystems.
Pay
USD 145,000.00 - USD 215,050.00 annually base salary (Austin, Texas); USD 145,000.00 - USD 215,050.00 annually base salary (Chicago, Illinois)
Tools
SPSS, Python, R, SAS
Model-written summary · the original posting is authoritative