PayPal
Staff Experience Researcher
$145K–$215K
Austin, Texas, United States of America +1 · Staff · Full-time · Posted Sep 22, 2026
- Location
- Austin, Texas, United States of America
Chicago, Illinois, United States of America - Experience
- 5+ years relevant experience; alternatively, any equivalent combination of education and experience. Preferred: 7+ years relevant experience in market research, product strategy and/or marketing, on both client/brand and vendor sides.
- Education
- Bachelor’s degree or equivalent combination of education and experience.
About the job
Leads research for PayPal’s Checkout team, uncovering user needs and pain points to inform user-centered experiences across the purchasing journey.
What you'll do
- Plan and conduct research, including user testing, surveys, and data analysis, to generate insights and support data-driven decisions.
- Lead research projects and programs that improve user experiences; communicate findings to influence stakeholders.
- Improve research methodologies, data collection processes, and team practices.
What they ask for
- 5+ years of relevant experience and a Bachelor’s degree, or any equivalent combination of education and experience.
- Strong communication and collaboration skills; able to work with stakeholders using a method-agnostic approach.
Nice to have
- Experience conducting research with large enterprise merchant decision-makers and developers, and leading large-scale survey programs with vendors or partners.
- Experience with analytical tools such as SPSS, Python, R, and/or SAS; background in payments, fintech, financial services, or platform ecosystems.
Pay
USD $145,000.00 - $215,050.00 annually (base pay) in Austin, Texas; USD $145,000.00 - $215,050.00 annually (base pay) in Chicago, Illinois
Tools
SPSS, Python, R, SAS
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