PDI Technologies
Customer Service Analyst (Mid-Level)
Remote US · Remote · Full-time · Posted Oct 21, 2026
About the job
Provides customer support for PDI Enterprise software, troubleshooting customer issues and helping improve product knowledge and quality.
What you'll do
- Troubleshoot, resolve, document, and appropriately escalate customer software issues.
- Work with subject matter experts and software engineers on knowledgebase content, quality assurance, and customer-driven enhancement requests.
- Support and train customers, mentor team members, and provide after-hours on-call support as required.
What they ask for
- Strong customer service skills and ability to build rapport.
- Ability to troubleshoot complex software issues and test applications.
- Exceptional written and verbal communication, including explaining technical issues in plain language.
- Ability to multitask and prioritize in a fast-paced environment; proficiency with MS Office Suite.
Nice to have
- Proficiency with Microsoft SQL.
- Prior experience as a PDI Enterprise end user or supporting PDI Enterprise.
Tools
PDI Enterprise, MS Office Suite, Microsoft SQL
Model-written summary · the original posting is authoritative