PDI Technologies
Member Support Specialist
Dallas, TX +1 · Remote · Full-time · Posted Oct 26, 2026
- Location
- Dallas, TX
Alpharetta, GA - Experience
- 1–2 years in a helpdesk/call center environment preferred; any customer service is a plus.
- Education
- High school diploma/GED required.
About the job
Provides courteous, timely support to members by resolving inquiries and complaints about payment and loyalty programs and coordinating with internal teams.
What you'll do
- Handle member questions and complaints through the email queue, taking timely follow-up actions.
- Track and report recurring issues and trends; support short-term projects for new programs.
- Maintain current product and policy knowledge while handling confidential customer information responsibly.
What they ask for
- High school diploma/GED.
- Integrity and discretion, professional and courteous customer service, and strong written and verbal communication skills.
- Technical literacy, analytical thinking, organization, and ability to work independently and as part of a team.
- Proficiency with MS Office and typing speed of at least 40 wpm; ability to work various shifts if needed.
Nice to have
- Customer service experience.
- Helpdesk/call center experience.
Tools
MS Office
Model-written summary · the original posting is authoritative